JiveSlide Support

Common Support Questions

• Error 302
This is a new error message - primarily seen when users have just signed up with Yahoo Photos or have migrated their account to the new Yahoo Photos Beta. Yahoo is releasing their latest version of their online photo sharing and it is still in Beta. We will support the new release once they have migrated over and all the bugs are worked out. We understand that this is a major hassle for everyone but rest assured nobody is more frustrated than us about this. Once it has moved from Beta to final release we will try our best to support it.


{UPDATE - May 28 2007}
Yahoo announced earlier on this month that they will be shutting down Yahoo Photos in favour of Flickr, (which they own). So we are not going to move ahead and support Yahoo Photos since it will not be around for much longer. Those of you with Flickr accounts should be alright but we will wait and see what happens in the Fall. Thanks




• Failed Network Test
There are a few reasons why you may have received this error.
A) The most likely reason you are having difficulties is that you may not have your APN setup correctly. When that occurs you usually get the error message “Could not open tunnel – failed”. If that is the error message you received please click HERE for more information on how to resolve that issue.

B) You are operating your BlackBerry in an area that does not have access to the network. When that occurs you usually get the error message “Could not open tunnel – max timeout”. Please check to make sure that you have network coverage before starting JiveSlide.

C) You are operating your BlackBerry device with the “Wireless” turned off. When that occurs you usually get the error message “Could not open tunnel – max timeout”. JiveSlide requires that your BlackBerry have wireless connectivity.

D) If your BlackBerry is part of a corporate BlackBerry Enterprise Server setup, (BES), you may not be able to use JiveSlide. JiveSlide requires that native TCP connections be established and some corporate configurations do not allow for that to occur.

E) If you received any other message other than – max timeout or failed then please contact our Support team at: JiveSlide Support - support@jiveslide.com.

NOTE: When sending e-mail to our support team please make sure you tell us what BlackBerryOS you are running, your Carrier (the phone company that you have service with), and as much detail as you can about the problem. that way we will be better equipped to help you out.




• How do I access my pictures - Yahoo Photos
JiveSlide requires that you upload pictures to Yahoo Photos OR Flickr and set your Album/Sets access privileges to “Public”. Once you have posted your pictures you need to provide your Yahoo account name. The JiveSlide server contacts the Yahoo Photos server or Flickr server and retrieves your pictures, formats them according to the type of BlackBerry device you are using and streams the photo to JiveSlide on your BlackBerry.



Yahoo Photos


Yahoo provides free accounts for you to upload your photos to their servers. To get a Yahoo account simply go to: photos.yahoo.com and either sign in with your existing Yahoo account, or create one and upload your photos.

Once you have uploaded you photos, launch the JiveSlide application and from the main screen, depress the BlackBerry thumbwheel to get the main menu. From the main menu choose “New Collection” . Under User name: put in your Yahoo Username. For example if your yahoo email account is johnsmith01[at]yahoo.com, then enter johnsmith01 for your username. Once you have entered your username, depress the BlackBerry thumbwheel once again and select “Save”.

Troubleshooting
[Problem] – I can’t see any of my photo albums?
[Check] – Are your photo albums on Yahoo set to Public?

[Problem] – I uploaded a new photo album but JiveSlide does not show it?
[Solution] – Scroll your cursor to the listing of your Photo Collection, (it looks like Yahoo Photos (your Yahoo username). Depress the BlackBerry thumbwheel to get the main menu. From the main menu choose “Refresh”. This will force the JiveSlide server to double check and make sure that it has all of your photo albums listed.


• How do I access my pictures - Flickr
JiveSlide requires that you upload pictures to Flickr and set your photo "Set" access privileges to “Public”. Once you have posted your pictures you need to provide your account name, (see below). The JiveSlide server contacts the Flickr server and retrieves your pictures, formats them according to the type of BlackBerry device you are using and streams the photo to JiveSlide on your BlackBerry.



Flickr


Flickr provides free accounts for you to upload your photos to their servers as well. To get a Flickr account you have to get a Yahoo account first. Yahoo bought Flickr in the spring of 2005 so all accounts are through Yahoo now. To get a Yahoo/Flickr account simply go to: www.flickr.com and look for the pink button that says “Sign up now!”.

Once you have uploaded you photos, stored them in a “Set” that is set to “Public” access, launch the JiveSlide application and from the main screen, depress the BlackBerry thumbwheel to get the main menu. From the main menu choose “New Collection” . For Type select Flickr, (Flickr is the default because F comes before Y), Under User name: put in your Yahoo Username. For example if your yahoo email account is johnsmith01[at]yahoo.com, then enter johnsmith01 for your username. Once you have entered your username, depress the BlackBerry thumbwheel once again and select “Save”.

NOTE: If you are an existing Flickr user and you had your account setup prior to August 15, 2005, you need to merge your Flickr account into your Yahoo account. Flickr is making everyone move over to using Yahoo as a single sign on, (for more information on this please see this blog entry: Flickr and Yahoo! IDs, redux. Not to make things even more painful but it looks like when you add your User name you need to use the e-mail address that you had registered with Flickr. We are not sure when all this merging and multiple sign-on stuff will settle down, but for now this is what we know.

EXTRA NOTE: This may seem a bit odd but if you are still having trouble accessing your Flickr account you can try entering in the e-mail account that you used with your original Flickr account. What do you mean? Well when Flickr needed to send you e-mail in the past you registered an e-mail address with them. They are using that e-mail address to help resolve accounts as they do the transition over to Yahoo. Don’t ask us why but they are.

Troubleshooting
[Problem] – I can’t see any of my photo albums?
[Check] – Are your photo Sets on Flickr set to Public?

[Problem] – I uploaded a new photo album but JiveSlide does not show it?
[Solution] – Scroll your cursor to the listing of your Photo Collection, (it looks like Flickr (your Yahoo username). Depress the BlackBerry thumbwheel to get the main menu. From the main menu choose “Refresh”. This will force the JiveSlide server to double check and make sure that it has all of your photo albums listed.





• How do I remove JiveSlide?
To remove JiveSlide from your BlackBerry goto your BlackBerry main screen and select the Options, then from the list select Applications, within that list you will find JiveSlide alphabetically listed. Select JiveSlide with your cursor and then depress the thumbwheel and select Delete from the context menu. JiveSlide and all associated JiveSlide files will be removed from your Blackberry.


• How many photos can I download?
You are not restricted as to how many photos you download. It is important that you keep in mind that using JiveSlide is not unlike using your Web Browser on your BlackBerry and your carrier may charge usage fees. JiveSlide requires less network bandwidth than viewing your images within a web page but it still does utilize your Internet Data usage allotment provided by your service provider.


• How much does JiveSlide cost?
Currently the JiveSlide application does not cost anything. We are providing this application to the BlackBerry community at large for free. We generate revenues from custom application development and the usage and promotion of JiveSlide by its users is sufficient to attract new clients who wish to do BlackBerry development. Costs are cover by our consulting practice which benefits from the exposure. If you wish to have custom features built into JiveSlide please contact edewhirst@jiveslide.com for a quotation.


• Where do I send a bug report?
We are always trying to improve JiveSlide and if you come across a bug or unusual behavior please send us email at support@jiveslide.com.


• Where do the photos I download go?
When you access your photos with JiveSlide all of the images that get sent to your BlackBerry are stored within the applications memory. When you close JiveSlide all image data is purged and is not saved anywhere on your BlackBerry. The design of JiveSlide is to allow you to access photos but not clutter up your BlackBerry with memory hogging files.


• Why do some photos download faster?
There are several reasons why some pictures download faster. First off the first time you access a picture from Yahoo Photos the JiveSlide server has to go get the image and then perform some image processing on it. Depending on network traffic and how busy the Yahoo Photo server is the time to download the file may take from 2-10 seconds. Once the JiveSlide server has accessed the file once it is then cached for faster downloading the next time. Another reason for delays can be attributed to your current bandwidth and signal strength. When signal strength is high the images download faster, in areas where reception is not as strong it takes longer to download the images.

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JiveSlide and related marks are trademarks or registered trademarks of 1470400 Ontario Limited. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited - used without permission.